Virgin Pulse FAQs

If you do not find answers to your questions here, please contact Virgin Pulse Member Services with questions via the following:

• Phone: (866) 852-6603 from 8am - 9pm ET, Monday through Friday
• Email: lockheedmartin@virginpulse.com
• Virgin Pulse site: support.virginpulse.com, login to Virgin Pulse FAQs

About the Virgin Pulse Physical Activity Program

• What is Virgin Pulse?
• Why is Lockheed Martin providing me with Virgin Pulse?
• What are Active Minutes?
• I know the Virgin Pulse program changed on January 1, 2017. Will I be able to access my historical device activity and biometric data?
• Is my specific program data shared with anyone at Lockheed Martin?
• Do any of the health plan’s vendor partners see my specific program health plan data?
• The New Virgin Pulse Member Privacy Agreement (dated 7/31/19) says that I can ask Lockheed Martin to stop sending my personal information to Virgin Pulse at any time. Is this true?

Getting Started with the Virgin Pulse Physical Activity Program

• Who is eligible to participate in Virgin Pulse?
• How do I register my spouse for Virgin Pulse?
• What do I get for signing up for Virgin Pulse?
• What are Levels and how do I progress through each?
• How do I get an activity tracker?
• I’ve been a Virgin Pulse member for years. Why do I have to agree to new terms and conditions?
• The Levels have changed in 2017 — will it be harder for me to earn my incentives?

Virgin Pulse Customer Service/ Technical Support

• Who should I contact if I have questions?
• How do I download the iSync software?
• What should I do if I don’t think my activity tracker is counting all my steps?
• What happened to my HealthMiles?
• What happened to my existing friend network and groups?
• Why can’t I upload a profile picture to Virgin Pulse from my LMC computer?
• Why can’t I get the CHAT feature on the Virgin Pulse website to work?

Activity Trackers

• What fitness tracking devices are compatible with the Virgin Pulse Physical Activity Program?
• How often do I have to upload data from my activity tracker?
• Can anyone else use my old activity tracker?

Virgin Pulse Physical Activity Program Incentives

• Why do non-LM HealthWorks Plan members earn cash in their paycheck while LM HealthWorks Plan members receive HealthFund credits for participating in Virgin Pulse?
• As an LM HealthWorks Plan member, can I opt to receive taxable income instead of HealthFund credits for participating in Virgin Pulse?
• Can spouses not enrolled in the LM HealthWorks Plan earn incentives for participating in Virgin Pulse?
• I’ve reached a new Level (Level 2, 3 or 4) of the Virgin Pulse program but haven’t received my rewards in the form of taxable income in my paycheck yet. Who should I contact?
• My spouse and I are both Lockheed Martin employees. What rewards are we eligible to earn for participating in Virgin Pulse?
• How long does it take to receive incentive awards for the Virgin Pulse Physical Activity Program?

Accommodations for Physical or Facility Restrictions

• How can I participate if I am pregnant or have a disability?
• I work at a secure/classified area or customer site that will not allow me to use my activity tracker. What should I do?