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Using the Plan FAQs

DO I GET AN EXPLANATION OF BENEFITS (EOB) UNDER THE PLAN?

Yes. You can view your EOBs online through the Aetna member web site (formerly Navigator).. Explanation of Benefits statements will also be mailed to you during the month(s) in which you’ve received care. You also may use the Claim Explanation of Benefits link on your Aetna member web site home page to “turn off” paper EOBs and review them online only. For more detailed information, click here.

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