FAQ Categories

How often will I receive calls from the care team when I participate in a Condition Management program?

Members will receive periodic calls from a care team member to support self-care efforts and physician's plan of care.

Member outreach varies for a number of reasons. The type and number of calls can vary by program type, acuity level, member's preference, events (hospitalization, urgent health changes) and to meet the member's health needs at a given time.

In light of all of these factors, member outreach is a fluid and variable component of the condition management programs. Telephonic outreach can vary based on the factors.

Back to Member Outreach FAQs

Your Health PlanBasics of the PlanYour Health Information: Safe and Private
    Other Benefits
    Mission: HealthPrograms to Keep You HealthyRealAge Test
      Preventive Care
        Convenience CareOne-on-One Support
        Take ActionMake Better Health Happen
          HealthFund Healthy ActionsUsing Plan ResourcesEnrollingHelp and Information
              button image 1 button image 2 button image 3 button image 4 button image 5 button image 6 button image 7 button image 8 button image 9 button image 10 button image 11 button image 12 button image 13 button image 14