Member Outreach FAQs

• When a health coach or clinician calls, why am I being asked to provide information about myself that they already have in their system?
• When a health coach/clinical coach calls, what information will he/she ask for during the verification process?
• How can I verify that a caller requesting verification is actually a health coach/clinician from Sharecare?
• How often will I receive calls from the care team when I participate in a Condition Management program?
• How often will I receive calls from a health coach when participating in the Health Coaching program?
• Can I call a health coach or care team member outside of regularly scheduled sessions when participating in a Health Coaching or Condition Management program?
• What is the Aetna One Choice (A1C) Condition Management program?
• How does the Aetna One Choice (A1C) Condition Management program work?
• How do I participate in the Aetna One Choice (A1C) Condition Management program?
• What is the cost of this program?
• Do I get any incentive for participating in the Aetna One Choice (A1C) Condition Management program?